The Dossier: Enterprise Voice module enables administrators to gain unparalleled insights into all aspects of Lync/Skype for Business voice traffic, for both PSTN and internal P2P calls. Proactively determine environmental issues in real-time with simple and easy-to-understand charts and tables, review usage patterns, and plan for future growth. Troubleshooting individual call issues has never been easier with the Call Expert, which combines telemetry from not only the call in question, but also server performance metrics, and aggregate statistics from all other calls that used the same pathways during the same time period. This helps administrators get to the bottom of what caused poor call quality quickly and efficiently.
Version 5.0 released
The much anticipated version 5.0 is available now. Check out these great new features.
In comparison tests with Microsoft Lync’s built-in reporting tools, Dossier: Enterprise Voice is consistently 20-30 times faster displaying the same data on a production system with more than 120,000 users. Simple tasks such as displaying a user’s call history and call quality typically takes less than 5 seconds when on the same production data, Lync Reporting consistently took more than 4 minutes to find and render the same results.
We also correlate individual call data with server performance statistics and related call data from other calls using the same infrastructure. This helps administrators get to the root cause of call quality issues faster and without having to click around to multiple pages or applications to get the same information.
Deploy in the cloud in just minutes
Cloud deployment with Dossier: Enterprise Voice is a snap. Once your cloud service is provisioned, simply install the our Connector service on one or more (depending on the functionality you require) of your Lync/Skype for Business Servers, configure your cloud service address and you’re up and running in just minutes. The Connector connects securely to your cloud service using multiple layers of encryption and authentication, and minimizes bandwidth consumption by actively compressing all traffic on-the-fly.
On-premises deployments are just as simple and quick and only requires the deployment of a single Windows virtual server with access to SQL. Our simplified setup process makes installation and configuration a breeze. Most on-premises installations are completed in under 30 minutes.
Dossier: Enterprise Voice collects data directly from Lync/Skype for Business front-end servers, analyzes and displays it on web-based dashboards in real-time to provide Operational Awareness for your business-critical communications infrastructure. Monitor Enterprise Voice, P2P and video calls, instant messages, conferences calls and Quality of Experience in real-time as calls are being made.
Dossier: Enterprise Voice covers all aspects of Lync/Skype for Business reporting from simple call records of who is calling whom through to detailed call Quality of Experience data and Call Quality Scoring information - all provided in a unique, easy-to-use web-based dashboard environment.
Call reports are available as either a Powerlist that can be exported to CSV, or as reports in HTML or PDF formats. Reports can be scheduled to run at regular intervals and automatically emailed to required individuals or groups.
Unified communications records
Looking at endless rows of call record details (CDR) is now a thing of the past - Dossier: Enterprise Voice combines multiple data sources to enrich the user experience, right down to the call record level. Adding information such as user images (when available from Active Directory), line managers and alternate contact numbers. User communications records also combines voice, video, conference, IM, screen and file sharing all into the same display.
Individual call records combine data from Lync/Skype for Business CDRs, server performance metrics, and other calls from the same location and using the same server infrastructure in a single view to help administrators quickly diagnose call quality issues.
Troubleshooting individual calls can be tedious and difficult, especially for front-line helpdesk personnel who may not be trained in the arcane minutae of MOS scores, round-trip times and jitter. Dossier: Enterprise Voice's Call Expert delves into not only the individual call detail record for the call in question, but also other calls from the same site, homed on the same server or using the same PSTN gateway, as well as server performance metrics. Call Expert gathers information from these different sources and presents a concise analysis of issues that can help determine the root cause of poor call quality.
One of the most important aspects of any Enterprise Lync/Skype for Business deployment is user adoption – one of the key metrics used for determining unified communication project success. Dossier: Enterprise Voice has a number of built-in features to help project managers and deployment teams understand the user adoption curve and make adjustments to plans when needed.
Priced from$3.08 per user